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If it isn't measured it cannot

be managed and improved.

Support

Ongoing support

Time Data Systems’ Support Department that is committed to providing a response to a customer inquiry within two hours. Our 1-800-350-2788 support line is available to all of our customers.  Using the latest in remote support technology, we can ensure that your support concerns are addressed as quickly as possible. If your issue requires further assistance, our staff will coordinate an onsite visit.

Annual MAINTENANCE 

To increase your ROI and enjoy the peace of mind that comes from award-winning customer support, protect your investment with Time Data Systems’ Annual Maintenance Agreement (AMA).  Our dedicated teams will help you keep your InfoTronics® application running smoothly and continually returning value.  

A few benefits of our Annual Maintenance Agreement include

  • Complete Issue Tracking and Management
  • Proactive Support
  • Unlimited Telephone Support
  • Depot Support Services for Hardware
  • On-site Support

For more information on Annual Maintenance Agreements, or to acquire one, please contact us

Existing Customers looking for technical support, click here.

How can we help you?

If you are a maintenance contract customer please enter the support portal via the maintenance box on the left.  If you are not a maintenance contract customer please use the box on the right.  If you do not know your maintenance status please ask your support technician and he will verify your status for you.


 

Maintenance

If You are a Maintenance Customer, please Follow the instructions below to receive Web Support.  Web support is FREE to full maintenance customers, Depot Maintenance Customers, and Pre Paid hours customers.

1. Contact your support Technician at 800-350-2788

2. Click Our Logo below

 

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3. Follow the on screen instructions

 

Non-Maintenance

If You are not covered under a maintenance contract you may also utilize the web support system.  In addition to your time and materials billing, you will be charged a connection fee of $50.  Please Follow the instructions below to receive Web Support. 

1. By continuing, you agree to TDS's terms and published billing rates.  

2.  Contact your support Technician at 800-350-2788 

3.  Click Our Logo below

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3. Follow the on screen instructions

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Data Collection

Our time clocks are internet-ready, allowing employee work times and transactions to be recorded and shared easily with Attendance on Demand. These HTTP-enabled time clocks communicate directly over the internet with our hosted time and attendance service. They do not require any software installation at your site.

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Traditionally Licensed Systems

Licensed Systems are purchased and owned by the customer. They are installed on the customer's servers and PC's. Time Data Systems has been selling, installing, and supporting licensed systems for over 20 years. If your company needs a traditional on site solution to Time and Attendance then you need to talk to us!

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Software As A Service

Advancements in technology have allowed us to offer the features of a licensed system in the form of a service. No software is installed at your site and you pay per employee per month. With flexible data collection options and low start up costs, customers of all sizes are realizing the advantages to this software model.

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Why You Should Choose Us

We are an industry leading software and hardware company with competitive pricing. We have 25 years in business providing the best time and attendance solutions to companies from 5 to 50,000 employees. Biometric, Proximity, PC, and Barcode Hardware to meet ANY collection requirement. We have a very experienced support staff. We have a dedicated staff to find the answer to your specific challenges.

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